Do you offer refunds?

No, we do not offer refunds for change of mind. Refunds are only available if an item is faulty, defective, or significantly different from what was described.

Can I exchange an item?

Yes, we offer exchanges only if we have your preferred size in stock. The item must be:

  • In its original packaging with all tags attached
  • Unworn, unwashed, and in its original condition
  • Returned within 5 days of receiving your order

If your preferred size is unavailable, we will not be able to process an exchange.

How do I return or exchange an item?

If you believe your item qualifies for a return or exchange, please contact us at [email/contact details] within 5 days of receiving your order. Provide details and photos of the issue. Once approved, we will provide instructions on how to proceed.

Do I have to pay for return shipping?

  • If the return is due to a fault or defect, we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for shipping costs.

What items cannot be returned or exchanged?

For hygiene reasons, hijabs and under caps cannot be refunded or exchanged under any circumstances.

How long does it take to process a return or exchange?

Once we receive your returned item, we will inspect it and process your exchange within 5-7 business days.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 5 days of receiving it. Provide photos of the damage, and we will arrange a replacement or refund if applicable.

Can I cancel my order after placing it?

Once an order is placed, it cannot be canceled or changed. Please review your order carefully before completing your purchase.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.

How can I contact customer support?

You can reach us at contact@mirnalacollection.com for any inquiries or assistance.